Types of letters

3x puncte

categorie: Engleza

nota: 9.92

nivel: Facultate

A letter of enquiry is defined as 'letter inquiring or seeking information by questioning'. As most business transactions develop out of an initial enquiry from a potential customer (who has received a company's catalogue, read an advertisement in a newspaper or magazine, or found out about a particular company from another satisfied customer),letters of enquiry should be handled with great care: [...]
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A letter of enquiry is defined as 'letter inquiring or seeking information by questioning'. As most business transactions develop out of an initial enquiry from a potential customer (who has received a company's catalogue, read an advertisement in a newspaper or magazine, or found out about a particular company from another satisfied customer),letters of enquiry should be handled with great care: each of them could be the starting-point for a long and mutually beneficial trading relationship.

A collection letter is 'a letter compelling payment of something'. Most transactions between business firms are for credit, a normal business practice that in general gives the purchasers time to sell the goods before they have to pay for them. Some businesses are slow paying their accounts because:
they may have genuinely forgotten that payment was due,
they may need a few more days or weeks before they are in
position to pay,

they may deliberately delay payment on the grounds that they
prefer to have the use of the money for as long as possible,
they may deliberately make heir suppliers wait for payment,
they may be in serious financial difficulties
and they have to be 'chased'. No matter the reason of the delay, when writing letters reminding customers of outstanding debts, it is always wise to keep in mind that without customers there is no business. Therefore they should be treated as if nothing irreparable had happened. (After A. Ashley, A Handbook of Commercial Correspondence)
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