Management of change
To know the symptoms of resistance to change, we have to understand why people resist change. Reasons can range from as trivial as (though not trivial to the person) flying somewhere rather than driving, being indecisive about taking a job offer at a large union company on a different shift. A recent example of this was when I almost turned down a job offer by Chrysler last year. I am extremely ha[...]DOWNLOAD REFERAT
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Fear of the unknown: The person does not know what is happening and why it is happening. Imagine a person walking down a street only to have an electricity blackout. He panics for a moment, because he does not know what had happened and he is afraid of being robbed or murdered in the dark. Similarly, employees do not like to be kept in the dark. They want to be kept informed of happenings, especially when it will affect them, so that they can prepare themselves for any onslaught.
Disrupted habits: "You can't teach a old dog new tricks" rings true in some instances. Older employees especially who are set in their ways, get upset when they are told that they can no longer use the old method of doing things. In the 1960s, the Singapore government advocated family planning banned spitting in public areas. The older folks who were brought up on the tradition that clearing phlegm is good for the lungs got upset. Hintzman, D. L., and Caulton (1997)
Loss of face: The Chinese in Singapore are divided into various communities depending on their forefather's origins in China and the dialect group. To unite the Chinese, the Singapore government advocated the use of Mandarin as a common language. Use of dialects was strongly discouraged. Television shows and radio programs in dialects were abandoned. This pretty much upset the older folks who felt that their old traditions and culture were being stripped away, and that the old ways were not the good ways. Hintzman, D. L., and Caulton (1997)
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