Downsizing

5x puncte

categorie: Management

nota: 9.94

nivel: Facultate

HR management must handle employees, both survivors and former, with kid gloves. Downsizing means more than passing out pink slips. Steps must be taken to ensure that the remaining staff feels comfortable so that performance levels do not drop. It is also important to keep the loyalty of former employees simply because they now have become potential customers. Remaining employees may show sign[...]
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HR management must handle employees, both survivors and former, with kid gloves. Downsizing means more than passing out pink slips. Steps must be taken to ensure that the remaining staff feels comfortable so that performance levels do not drop. It is also important to keep the loyalty of former employees simply because they now have become potential customers. Remaining employees may show signs of inadequacy. They are faced with new responsibilities and positions. They may feel as though they are next to be fired if they do not perform well. Some employees may feel that being fired is inevitable so why even try. Some employees, however, may take this opportunity to step up and show their real skills.

AT&T may face lost revenues or increased costs due to its downsizing. The performance problem that affects this is whether or not the survivors can handle their new responsibilities. The survivors left behind after downsizing might not be able to carry the workload left behind. Where there were three people doing a particular job, it is now left to one person to accomplish. It is possible then for the workload to fall behind, therefore costing the company more money. Training one person to do the job of three will take time out of the daily routine of actually getting the job done.

By the time the employee actually learns the other jobs the workload will have piled up. It is then possible that management will have to hire someone just to catch the workload up. Finding and training them will take time and money as well. All of this will increase costs for AT&T. Loss of revenue comes in when the survivors cannot accomplish all of the work and customers suffer. Customers have a choice to stay or leave and if they feel they are not being treated fairly then they seek good customer service elsewhere. So now AT&T is spending money on marketing just to get the customers they lost back.

Once the customers return, they'll need adequate help to cover the volume of new customers. Increased spending will be focused on hiring back all of the people they just downsized. It is a vicious cycle. "Sometimes downsizing is a management tool. For example, managers may change corporate culture to improve competitiveness or to shake out complacency. But this sword must be wielded carefully, especially during a slowing economy. Management studies have pointed out the fallacy that layoffs or downsizing actually help a company.
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